Yes. All of our locations have parking available and have access for wheelchairs.

We no longer offer bulk billing and have moved to private billing for all GP Chronic Condition Management Plan (GPCCMP) referrals. You can still claim your Medicare rebate (currently $63.40) after payment, which we process for you on the day. If you hold a valid pension card or health care card issued from Centrelink, we offer a discounted rate equal to the rebate amount, ensuring no out-of-pocket cost. You can check your plan allocations under your referral anytime via your Medicare Online account or the Express Plus Medicare app. Please ask us if you need help understanding your options.

You can check your Medicare allied health service allocations in the following ways:

1. Via your Medicare Online account through myGov (preferred):
   • Log in to your myGov account linked to Medicare.
   • Select “Medicare” then “View your claims history”.
   • This will show dates and item numbers claimed, which you can compare against your care plan sessions.
2. Using the Express Plus Medicare mobile app to view claims history easily on your phone.
3. By calling Medicare on 132 011 to request information on your allied health service usage.

These methods will help you stay informed about your allocated sessions and prevent unexpected costs.

YES, we accept all NDIS participants and are ndis registered provider for Physiotherapy and Exercise Physiology services. Self and plan managed Remedial Massage clients are also welcome – pls refer to make a referral section if you wish to book or make an enquiry or call us on 3191 4455.

Yes. We accept both Workcover and InjuryNet clients as registered providers for Physiotherapy and Exercise Physiology.

Yes. We accept all DVA card holders and require a referral from your medical practitioner which states the service you require. This Is available for both Physiotherapy and Exercise Physiology.

Subjective Assessment – “Your story”
This is where the practitioner will gain information about you as a person (not an injury) and the story that has brought you in. We pride ourselves on delivering a treatment journey that is tailored to you. To achieve this we ensure the time is taken to hear your story and listen to you about how the injury or pain is impacting your life. This information helps up guide further examination but also lays the foundation for your treatment plan and health journey.

Physical Assessment – “How you move and your limitations”
Your practitioner will conduct routine and specialised testing procedures to obtain an overview of the dysfunction caused by your injury/condition . This will involve measurements of your strength capacities, movement control and quality, pain levels, specialised functional assessments and integrity of the region being assessed.

Be assured that all efforts will be made to conduct the physical examination in a manner which satisfies your requirements for comfort and modesty. If this is a concern for you, please alert our receptionist. They can discuss this with you and pass on relevant special requirements to your attending practitioner ahead of your consultation.

Diagnosis – “What is going on”
The purpose of history taking and the physical examination is to provide an accurate diagnosis of your injury/condition and its underlying causes.
Where examination procedures are limited by pain and other acute symptoms a working diagnosis will be provided to you. Ongoing assessment procedures will be used by your therapist to confirm the diagnosis in subsequent sessions.

Proposed Treatment Plan – “Brings together all the information to plan your health journey to your desired outcome or goals”

Your practitioner will advise you of the treatment plan that will best suit your injury/condition, what this will involve and the options that are available to you. Treatment will proceed with your participation in the clinical decision making process and your informed consent.

The proposed treatment plan may involve any one, or a combination of, our various treatment types, introduced at various stages of your recovery cycle.

Referrals, X-Rays & Scans
Please bring all relevant GP/specialist referrals, x-rays and scans to your initial consultation. Our practitioners can proceed without them but the more information they have about your injury or condition, the better.

If you do not have the reports of your scans or x-rays please ask your GP, specialist or radiology centre to fax or email them to our reception desk prior to arrival. This avoids any wasted time at the clinic in chasing up your reports.

Documentation
You should also bring any documentation related to your Workcover, CTP, Veterans’ Affairs. This should show your claim is current and has been accepted by those authorities.

Other Items
Other items that help us to work with you include:
Braces or aids that you are using or have used in the past
Current exercise or gym programs or ones you have used in the past
Any other items relevant to your injury or condition

Please dress appropriately for your consultation.
Please bring some loose-fitting clothing. If you have forgotten clothing suitable for examination we can offer you shorts to change into as well as gowns to ensure you feel comfortable.

Privacy, Modesty and Special Needs
At The Joint Physiotherapy and Allied Health your individual needs for privacy, modesty and special needs are respected across gender, cultural, religious and special requirements.

We ask that you let us know any special requirements or sensitivities before we commence our consultation.

Our practitioners abide by the appropriate ethical standards and codes of conduct, however, in our years of experience we understand the possibility for misunderstanding of physical examination and treatment procedures.

Please be aware that practitioners may ask you to unrobe for a physical examination and the performance of tests involving range of motion tests, strength tests, reflex testing, palpation of bony landmarks for alignment tests etc. We will provide shorts and gowns to ensure you feel comfortable, however, please ensure you dress appropriately for your consultation.

Classes can be booked by calling our friendly team who can assist in recommending the most appropriate class for your needs at a time that best suits you.

Heidi is a helpful tool that allows your clinician to focus entirely on you during your visit while still allowing them to accurately capture medical information, ensuring a comprehensive and precise record of your care.

How is my data used?

Heidi’s approach to data collection is threefold:

• Be Transparent: Heidi clearly explains how they use your data in their Privacy Policy.
• Limit Collection: Heidi only collects data that is essential for providing you their services or enhancing Heidi’s effectiveness.
• Ensure Security: Heidi restricts the disclosure, retention, and use of your data, ensuring it is safeguarded.

Heidi’s commitment ensures that every piece of information collected has a clear purpose, either to deliver the product you love or to improve Heidi’s performance and accuracy.

Do you store recordings of my appointment?

No. Conversations are transcribed simultaneously while they happen, meaning no recordings are ever stored. Notes that a clinician saves from the appointment will be added to your Electronic Health Record in your clinician’s Practice Management System.

Learn more at heidihealth.com